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Shipping ONLY in the USA
(few exceptions made)
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Human beings, by changing the inner attitudes of their minds, can change the outer aspects of their lives.
~William James~
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The task ahead of us is never as great as the Power behind us.
~ Give God the Power ~
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"For judgment is without mercy to the one who has shown no mercy. Mercy triumphs over
judgment."
~ James 2:13 ~
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Business
Policies
Purpose
and Goal:
To provide you with quality seamstress work, good customer service, with attention
to detail in meeting your specifications.
Business
hours:
Please
see my business hours page
Appointments:
- All
fittings, mending, consults, orders, etc. are done based on an appointment
set specifically for you. Call
or email to acquire an appointment to best fit your needs.
- Arrive
promptly as this time is set specifically for you.
- If
you are coming in for a gown fitting, yet decide to bring more items for
mending or alteration work, please call ahead to be sure I have the
necessary time to complete the consult/fittings.
- If
you decide you need more work after the initial work has been done, the
balance due plus 50% of the new estimate will be required before any
additional work will be done.
- Bulk
mending & alteration work is accepted.
Please call or email your list of items so that I can plan
accordingly for you.
- If
you need to cancel, please call as soon as possible, preferably within 24
hours so that I can utilize that time more effectively.
- If
you are running late, please call to be sure I don’t have another client
already scheduled. Understand
that we might need to reschedule.
- MISSED
APPOINTMENTS
will incur a $50 no show/no call fee and must be paid in cash.
Please be mindful, that your appointment was set specifically for you, where
if you don't show then available billable time has been lost and another
client was unable to be seen.
- Be
prepared to remove your outdoor shoes when arriving for fittings.
You may bring slippers or flip-flops, yet you will also need to bring
your clean dress shoes for your fitting.
I can also hem to the floor if that is your preference, as many like
to wear their jeans that length when home going barefoot.
- Unless
your child is coming in for a fitting, it is necessary that I request that no
children come along for your appointment.
Infants are fine if they are in a car seat.
I love children, but it is important that I focus my attention on
your fitting need vs. being distracted and worrying about what they might
get into.
- ON-LINE
ORDER Pick-up: Once you have
placed your order, I will email a confirmation at which time we can set up a
time for pick-up. If you have a preferred time, please note it in the
comments section of your order.
- ON-LINE
PRODUCTS: See my products page
Other
Policies:
- I
reserve the right to decline work that arrives dirty or smelling of odors
such as smoke, wet dog, etc. We
have allergies in our home, and request your consideration.
- All
clothing and/or materials are required to be pre-washed before I work with
them. The customer understands
that if their garment and/or materials are not pre-washed, they could incur
shrinkage later and understand that I will not be held liable for any fit
changes after you pick up your garments/items.
- If
you choose to have me pre-wash your garment, there will be a minimum $50
charge.
- All
custom garment and alteration work will require that the client try their
items on before leaving. If you
choose to not try your items on, you will be required to sign a waiver.
- If
you require no further alterations, and have no further questions or
concerns, it can only be assumed that you are happy with the work that has
been done. At this point you
will be asked to sign a form stating your satisfaction.
- Resizing
a dress larger:
Some have requested I make a dress larger by providing material or with
another dress made with the same fabric. This can be done and I have
had great success, but there is a $50 non-refundable cash consult fee to
discuss options and possibilities. If I determine that it can be done
with the available materials there will be an additional $250.00
non-refundable deposit. Payment
for labor and material costs incurred, will be required at each fitting.
The customer understands that there is no
guarantee that the dress will fit the way it was originally intended to
fit. There is no easy way to
estimate this type of project, so in doing so, it is understood that you
will be charged the going hourly shop rate for your request.
- Resizing
a Garment that is too small:
There
is NO GUARANTEE a dress will stay together if you request that I let it out
beyond its recommended 5/8" seam allowance.
Laura will NOT be accountable for the garment fit. If Laura
sees that the garment cannot tolerate this type of alteration, she will not
take the project on. There will be NO refund of deposit or consult
fee! If you insist that I do this service, and I take this service on,
you will pay an upfront $250 non-refundable deposit, and payment at each
fitting for labor time incurred, at each step of the way. You will
have to sign a waiver, accepting any structure issues prior to the work
being done as well as at the time of your final fitting.
Cancellations/Returns/Exchanges:
- Cancellation
of alteration work that has started forfeits your deposit.
Any amount due will be required before you pick up your garments.
- Cancellation
of alteration work that I have spent time with you fitting, yet has not
started forfeits 25% of your total estimate.
- Custom
Order Cancellations – No refund of payments made!
No return of materials, etc if all expenses to date are not paid in
full along with shipping costs (if applicable)
- Online
Order Returns - only accepted when the item is not what was ordered.
The item MUST be returned in the SAME condition it was sent in, must be
returned clean and not smelling like cigarettes or other offensive odors,
torn or damaged. This will create a situation where the product cannot
be re-sold. Please know that
there is a 2nd inspection prior to any order being shipped.
Please know that returns will
not be allowed for ordering wrong sizes or the color not matching what your
screen shows online.
- Upon
canceling an on-line order that has not yet shipped, there will be a 20%
cancellation fee, with a minimum of $25.00.
Delivery
Dates
- Alterations:
I tend to work with a 2 week turn-around.
If you find that you need it sooner, please let me know so that I can
work with you. Please know,
depending on my current work load, you could incur rush fees.
- Gowns:
Prom/Bridesmaids – minimum 2 weeks, Bridal & large
princess/formal gowns minimum 6 weeks. NOTE:
Prom/Bridal Season, these time frames can change to 4 and 6 weeks
retrospectively.
- Military:
I prefer at least two weeks, but understand that you sometimes
need it sooner. Please allow me
at least one week. If you need
your work done sooner, please know that you could incur rush fees.
NOTE: I do not supply any
patches.
- Custom
Orders:
Every
effort is made to meet our agreed deadline.
If you make changes, do not respond to emails within a reasonable
time, make timely payments, etc., your estimated completion date could be
delayed.
- Online
custom orders: with the above statement, your
shipment date could also be delayed.
- On-Line
Orders:
- Local
customers are welcome to pick up their orders in person with a scheduled
appointment.
- Once
payment is received and processed your order will be shipped.
- You
will receive tracking information through the USPS.
- I
ship insured priority mail. Although
they share delivery will be made within 2-3 days, there is no guarantee.
During the holidays, I have had packages arrive after a week.
So please plan accordingly.
- If
you want your package shipped faster, you will incur higher shipping
costs.
Upon
Delivery
- Please
open your delivery and check it thoroughly upon arrival, before removing any
tags or packaging. If there is any problem, please contact me by email
within one (1) business day. Contact should be made by the purchaser
only.
- Alterations,
on-line orders, & custom work for local customers will be required to
pick up in person and approve the work before their order leaves the shop.
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Davina Dawn Sewing Specialties